How to help parents that are having trouble signing up to MarvellousMe
Updated
If the parent is getting stuck on the join code/child's name screen:
Ask the parent to check that they are entering the join code and child's name exactly as shown on the MarvellousMe invite.
Check that they are entering the correct characters/numbers (0/Os, 1s/Is, 5s/Ss etc are commonly confused).
Check that they are only entering one space between the child's forename and surname.
Check that the child's name is correctly recorded on your MarvellousMe Admin system
Go to Teachers and Pupils.
Type the child's name into the Search box.
Select Edit next to their name.
Check the spelling is correct.
Check that are no additional spaces at the beginning and end of the child’s names, and only one space between their forename and surname.
If the child's name includes an apostrophe or if the above suggestions do not work, please contact the Support Team on 01273 900 202 or support@marvellousme.com for advice.
If the parent is getting stuck on the parent details screen:
If the parent is shown the below error message once they have entered their email address, it means that their email address has already been registered for a MarvellousMe Parent account.
Please ask them to return to the main screen on the Parent app/system and select Log In.
They can then enter their email address and password to access their Parent account.
If they do not know their password, they can select Forgot? to be emailed a password reset link.